In the context of Agile delivery contracts, calibration phase aims at addressing risk and collecting metrics which will serve as input for the actual Delivery execution contract
What it is:
Calibration phase is a quarter or 2 quarters long period of intense collaboration which allows to address risks and collect metrics so that both parties fully understand the engagement. It primarily covers:
- Key Performance Indicators (KPI’s) initial measurements
- Feasibility of Service Level Agreements and their degree of applicability including bonus malus range if any.
- Stress test of operating environment or ways of working defined in the contract.
Why it is critical:
Calibration phase is to assess key challenges in defined approach and mitigate them by necessary adaptations before moving into the actual Delivery execution.
Calibration should not be confused with a preparation phase: calibration is about learning while delivering, not about preparing.
When it is applicable:
As of service commencement date or as soon as contract comes in effect, calibration phase kicks-off. This period of a quarter or 2 quarters is preferably covered under separate calibration contract to avoid financial implications for both parties. Penalties are not applicable during this phase.
What is expected outcome:
Desired outcome of calibration phase is:
- Baselined Key Performance Indicators (KPI’s) using the quantified measurements captured from a quarter or 2 quarters delivery period.
- Feasibility of Service Level Agreements (SLA’s)
- Validated operating environment or ways of working
- Critical risks are captured for treatment which may derail the contractual commitments on both sides.